The Making and Breaking of a House Sale in the Netherlands: Our Two Weeks of Hell

We have just been through two weeks of hell with potential buyers for our house. The only thing that has kept our sanity in tact is the fact that we have a great estate agent selling our house who is also acting as our "buying" estate agent or aankoopmakelaar as it is called in Dutch.

The concept of having an estate agent that concentrates on selling your house and one that focuses on helping you buy a house is something that was alien to me when I moved to the Netherlands. For the first two houses we bought we only used an agent to sell our house, and we did all the buying 'stuff' ourselves. We learned our lesson..... (for pros and cons of hiring an aankoopmakelaar visit EigenHuis.nl - in Dutch)

With our next planned move we decided to use an aankoopmakelaar and it turned out to be a great move - he had secured us our next house within a few hours (yes, hours!) and we couldn't have been happier. That's what a GOOD aankoopmakelaar brings to the process.

Frustrating? You Could Say That!
Photo: Pop Catalin

Unfortunately, not all aankoopmakelaars are of the same calibre and the one representing our potential buyers managed single-handedly to destroy the chain for all buyers and sellers involved. After two weeks of messing around we threw in the towel and declared negotiations over - with such an agent and a process a house sale was just not worth the stress and aggravation.

The aankoopmakelaar had obviously promised the potential buyers he would get them a certain price at the beginning of the process and tried everything he could to keep that promise - deadlines were not communicated to his clients, he failed to relay price negotiation movements to his clients and lies and dirty games were in abundance. He told our estate agent one thing and his clients something completely different. In fact, he personified the reason why estate agents have earned themselves a bad reputation - at least in the UK anyway!!

Our estate agent was not amused to say the least and it was reassuring to us that our 'buyers' estate agent had horrified our own estate agent with his unusual and deplorable behaviour. To hear an estate agent say "I'm glad that's all over," and "I'm glad that didn't go through," when it doesn't end in a sale is truly a marvel...... He'll be taking the issue further but we're just glad we're out of the process.

We have certainly learnt a lot about the world of estate agents from the last few weeks. Our estate agent explained there is a code of conduct between estate agents, especially in a geographical area, and lying and deception is just not done. Yes, estate agents play games but they don't tell lies and manipulate the process and parties involved. For such behaviour, they lose their NVM status.... if they were good enough to have it in the first place of course...... In a housing market that has already been sickened by the economic crisis such estate agents do nothing to help.

The housing market is a tough one out there for sellers at the moment - BUT this does show that a bad choice of aankoopmakelaar can mean the process ends in disaster for the buyers too (ours wanted to move end of August this year so they have a fun few months ahead trying to make that happen).

Here's a couple of tips if you are looking to buy a house in the Netherlands:

• An aankoopmakelaar can be worth their fees and more if they are good - ask around for a recommendation. 
• Make sure that the estate agent you choose belongs to the NVM (Nederlandse Vereniging voor Makelaars) or the VBO. This means they must adhere to certain standards. Yes, you guessed it, our 'interested party' chose one who is a member of neither organisation and standards were low to say the least......
• Make sure the aankoopmakelaar knows the local market you are trying to buy a house in. The one representing our 'buyers' did not and made demands that were instantly thrown out. It didn't make him look very competent or the buyers very credible.
• Make sure you don't insult the sellers and get them off side with a ridiculously low opening offer. It doesn't bode well for the negotiation process. Nothing like pissing off the owners of the house you want to call home......
• If a deadline is set for discussion, keep to it. Unless the sellers are desperate to move patience and trust in you as a potential buyer will quickly be lost.
• It's important that you trust your estate agent and that it clicks between you. Are you getting the full story from your aankoopmakelaar?

And of course if you are looking to buy or sell a house in the Zoetermeer and wider area I can recommend a good estate agent - just send me an email and ask!

Who has more tips? Anyone had a good/bad experience buying or selling a house here?

Dutch Happiness and Part-Time Working: Is It Linked?

Most Dutch Women choose to work
part-time
Photo: Kurhan

According to the CBS, nearly 75% of Dutch women in the work place work part-time. It's the highest part-time rate in the EU, despite the fact that the Netherlands has the second highest rate of women workers in the EU: 71.5% of Dutch women work.

It's not a new topic. But it remains a fascinating one. The Dutch government began trying to encourage women to take on full time employment with tax incentives in the 1990s. They didn't work. In fact, the tax breaks did exactly the opposite and encouraged women to work even fewer hours.

As a comparison: The New York Times states that 23% of women in the United States work part time. That is a staggering difference. What accounts for this part time working trend?

One theory back in 2009 was that men were holding women back - shorter hours and less pay for women being the result. The UN commissioned a study, only to find that only 4% of women part-time workers actually wanted to work full-time or longer hours. Dutch women are actually happy to work part-time. They don't want additional responsibility in the workplace. They don't want to work longer hours.

So is it that Dutch women are lazy? Would they rather be at home watching Oprah than sitting in the work place? Is a daily visit to the gym more important than an increased income?

No, it's about personal freedom. About being able to make choices about how life is lived. Dutch mothers are not prepared to give up their family time and leave full-time child-rearing to expensive creches or the grandparents. Those without children choose to 'enjoy life' instead of working full-time. The Dutch want a good work-life balance. The Dutch are family oriented and value their leisure time (as anyone living here will validate - sunny evenings and weekends mean that the locals are out in force with their bikes enjoying themselves - not in an office to please the boss).

Women, and their partners, are contented with this Dutch culture of part-time working. And the result? Happy women! In fact, the Dutch generally score high in happiness rankings (in the top ten). Looks like somebody is doing something right somewhere in the Netherlands. Don't you think?

The Effect of WW2 on The Netherlands: History Helping Expats?

World War II Graves in Normandy, France
Photo: (c) The Writing Well

Heinrich Boere is a former member of the Waffen SS who stood trial in October 2009 in Achen for war crimes and was convicted to life in prison in for his crimes. At the age of 89 he is likely the last Dutch war criminal who will stand trial for crimes committed in World War II against Dutch citizens.

Born to a Dutch father and a German mother, Heinrich was born in Germany but moved to the Netherlands when he was two years old. He volunteered to join the Waffen SS not long after the occupation began.

Between September 1943 and September 1944 he was allegedly part of the Waffen SS death squad (Sonderkommando) responsible for killing around fifty Dutch citizens as reprisal for resistance actions, and in particular Boere was accused of executing three Dutch men: Fritz Bicknese from Breda and Frans Kusters and Teun de Groot from Voorschoten.

Boere escaped from a Limburg prison in 1947 and fled to Germany, claiming German citizenship thanks to his mother’s German heritage. Germany does not hand over wanted criminals to other countries, hence he escaped conviction by the Dutch authorities for many years.

In 2000, the German and Dutch Justice System became once more interested in Boere when he was tracked down and interviewed for a Dutch documentary. He showed no remorse. Years later, he was captured in an interview for the AD saying,

“Orders were orders, otherwise it would have meant my skin. Later it began to bother me. Now I’m sorry.”

In January 2009, it was ruled that Boere was not fit to stand trial due to health reasons. This was overturned later in the same year and he was finally convicted in March 2010.

As a result of the German occupation, the Dutch in their homeland experienced WW2 differently to the British. The war came to the Dutch, and like the French, they lived under German rule in their own land.

Last year I watched Oorlogswinter, a hard hitting Dutch film about the German occupation in the Netherlands. It, and films like it, as well as reading the personal stories of those involved over sixty years ago, provide a real perspective on a major part of Dutch modern history. It’s a harsh, harsh history (see the Rotterdam Blitz or hongerwinter of 1944 as examples)

It’s a history that I wasn’t taught in school (though I did specialise in the French occupation and resistance for my A-level French – the Dutch occupation was mentioned in passing during this study) and a history that goes some way to understanding Dutch attitudes to some things; like why the Netherlands gave up its neutral state after WW2 and was an original member of NATO, the EU and the UN and today hosts the ICTY. It also gives more meaning to the poignant event that takes place each 4th May and the celebrations nationwide on the 5th May.

Learning something about the history, and the influences of historical events, certainly has helped me gain a little more understanding of my adopted home.

Is it something that interests you or do you think it adds no value to integrating into your adopted home?

The Expat Unfriendly Netherlands

Hard to make friends, difficult to learn the local language, fit into the local culture and integrate into the local community. Does this sound like your expat life in the Netherlands?

According to the Expat Explorer Survey carried out for HSBC Bank International the Netherlands placed last out of 25 countries, making it the most expat unfriendly country you could hope for.

Only 36% of expats relocating to the Netherlands find it easy to make friends here and 55% have concerns about the barriers that the local language put up. According to the survey, expats find the Dutch culture hard to fit in to and integrating in to the local community is far from easy here.

The difficulty of making friends in the Netherlands, particularly with the locals, is a common expat forum topic. Learning the language is a common talking point too but for the Netherlands to score so badly on these points did surprise me.

On the other hand, I did feel like shouting  "You see!" to someone who once posted a comment on an article I wrote for the Telegraph. A reader going by the name of "Kingory" commented,

"The Netherlands is about the easiest place in the world to be an expat, the language is really easy if you can hack the pronunciation, English is widely spoken, less than an hour east of London, there are loads of expats there already, and they even have the UK BBC for God's sake!!

Kind of missing the point about trying to integrate I think, but nonetheless you would think that a move to a far flung destination would be tougher than a move to a Western European country.

I would love to hear your thoughts on this. Have you experienced problems getting your social life on track after moving to the Netherlands? Is the culture too much to adapt to? Do the survey results surprise you or confirm your feelings?

Queen's Day 2011 in The Hague

Today, I'll let the pictures do most of the talking. Last year I spent Queen's Day in my kraambed with my two day old baby. This year we hit The Hague with a one year old in tow.....

A Street Market in The Hague
Photo: L van Mulligen

Binnenhof with Spatters of Orange

The Passage in The Hague Centre Decorated for Queen's Day
Photo: L van Mulligen

The Wheels Decked Out in Honour of Queen's Day

A Spot of Orange Dipping in the
Binnenhof Fountain

Dutch Flag, complete with Orange Wimpel flying outside the Mauritshuis

The Fair on Queen's Day

Hope you all had a good one too.

All photos are copyright of The Writing Well and may not be reproduced without permission.

Flying the Dutch Flag - and the Orange" Wimpel"

A Dutch street on Queen's Day
Photo: (c) The Writing Well

It's nearly Queen's Day, which means the flags will soon be out in force in the Dutch streets hanging from house flag poles. We don't have a flag holder on our house, nor do we own a Dutch flag to hang even if we did... but I did stumble upon "general flag instructions in Zoetermeer" on the internet and was quite surprised by the rules around flag flying around here. You can't just get your flag out and start willy-nilly waving it about how and when you want, you know!

For a start there are moments for 'general flagging' (where you and I can wave away) and there are times for "restricted flagging" (only on state building etc). Here are the dates when General Joe Public may proudly fly the Dutch flag from their houses:

30 April - Queen's Day
4 May - Remembrance day (with time restrictions and flag must be flown at half mast)
5 May - Liberation Day
Last Saturday in June - Veteran's Day
15 August - official end of World War 2
3rd Tuesday in September (only in The Hague) - Opening of Parliament

So there you have it. General Joe Public may not hoist the flag for any royal birthdays - you'll only see flags out on state buildings and the like for these occasions.

But wait, there's more. On Queen's Day you may also raise your orange wimpel with the Dutch flag. For non-Dutch speakers - a wimpel is a bit of material shaped like a long neck tie. It's the only use you'll ever get our of your orange wimpel so make the most of it on Saturday.

And that's not it... if the said flag flying day should fall on a Sunday or a Christian holiday then the date for official flag raising may change.....

And there is actually more about the size and colours of the flag, how it should be raised and how it the flags should sit should there be two together. Really. And you thought the Dutch rolled out of bed on any given Queen's Day and just 'put their flag up". Now you know......

Enjoy Queen's Day!

Beating Expat Career Barriers - Ten Top Tips

Photo: Laura Leavell 

To round the expat career series up I would first like to thank the participants who have shared their career stories over the past few weeks. I end the series with a summary of the top ten tips from their stories.

If you are moving or living abroad but want to ensure that your career remains intact in some form or another, here are ten pointers to consider:

1. Think creatively and outside the box. You may need to rethink your career path but with creative thinking you can end up going in a surprising and fun, albeit new, direction. 
2. Assess your current skill set and ask yourself how you can use those skills in your host country, or how you can adapt them to fill a local need. Jo Parfitt's "A Career in Your Suitcase" is a great resource to help with this exercise.
3. Sieze opportunities that come your way - listen to people around you and use your network to identify gaps. Sarah Johnson's career story is a great example of listening to people you meet in the most unlikely of situations.
4. Use the experience you gain as an expat as a basis for your overseas career. Both Nicola McCall and Louise Wiles demonstrate how you can make this happen.
5. Think about retraining or brushing up your skills. There are many long distance learning programs out there to help you.
6. Be realistic about your career options when you move overseas as the barriers can be numerous: recognition of pre-existing qualifications, local language, work permits, local culture, job market, legal requirements. Start your research before you leave home.
7. Make your career portable so that you can take it with you should you relocate.
8. Don't underestimate the support you will need to keep your career on track overseas - check with your partner's employer of they will support any retraining or if there are any local schemes to help you.
9. Build up a network that can point you in the right direction, brainstorm with you and offer you feedback and tips.
10. Stay positive!

Sorry, I'm British!

Photo: Les Powell

Wheeling my trolley around Tesco in England a few weeks ago, I was struck by the number of times people said sorry to me as they bumped in to me in some form or another. Shop workers careered around the store with huge trolleys to stock shelves, intent on getting the job done rather than giving customers right of way and the room to actually get their shopping done. Much as happens in my local Albert Heijn. The difference in England is that those behind the trolleys smile and say sorry as they push their way through. 

"Oh, how polite," I thought. However, after half a dozen incidents from shop workers and customers alike it started to get a little old. Could so many people really mean that they were sorry for pushing their way through or bumping in to me? Not likely. It's a stop word. It's a way of making it all seem a little more polite than it actually is. It's false politeness.

As English people, it is a habit and quite normal to say sorry if we bump into each other - even if it's not our fault. We just say sorry. It slips out without even realising it. It's a well known phenomena. Kate Fox wrote about it in her great book, "Watching the English". Michael Harling refers to the trend in his book about living in England, "Postcards from Across the Pond". We're famous for it. 

But during my last trip back to England, I realised with a jolt - it doesn't make it right. The Dutch barge their way through but don't apologise for it. The English push through whilst apologising. False politeness? An example of Dutch directness? It's definitely a baffling cultural difference!

Expat Harem Guest Post - Rude Honesty: When Politeness is Cultural

Living in the Netherlands has forced me to be a little less sensitive about the things people say to me. This is because the Dutch tell it as it is and as a Brit that really is an alien concept. Us Brits like to bumble along putting things in a polite way so as not to hurt someone's feelings. It often means the real message is lost somewhere in the middle of the conversation. The Dutch see it differently - why waste time saying things in an indirect, insincere manner? When politeness is culturally ingrained it can certainly present a cultural conundrum for some expats......

I wrote a guest post for Expat Harem on this topic - what do you think? Polite lying or rude honesty?

Driving Through Four Countries - An Exercise in Self-Preservation

I recently travelled back to the UK for a visit. We went by car using the Eurotunnel and hence travelled in a number of countries in one day: the Netherlands, Belgium, France and England. And the different driving 'styles' struck me.....

A12 in the Netherlands
Photo:L van Mulligen

It's not the first time I've mentioned it, but the Dutch do tend to like to stick close together on the motorway in the fast lane. It's called tailgating and it's actually illegal. Luckily most Dutch drivers who tailgate don't know this or simply don't care - and there aren't many police around to remind them on the motorways so it happens. It happens a lot. In fact it was actually pinpointed as the biggest annoyance for Dutch road users in 2010. Presumably it annoys the majority of Dutch drivers who think some distance between them and the car in front or behind is sensible and not those who glue themselves to the bumper in front. So that was my most notable observation on the Dutch motorways.

Then we passed into Belgium. You can usually tell that you have crossed the border as the quality of the road surface deteriorates dramatically. And as you jiggle your way down the motorway, something becomes very apparent. Belgian drivers are mad. They make Dutch drivers look tame. They tear down the fast lane with disregard to any speed limits (I learnt that foreigners caught speeding are treated severely by the police whereas the locals are not really bothered by law enforcement officers until they travel at the speed of space shuttles...) and they criss cross lanes as if they are the only vehicle on the road. Something worth watching out for in Belgium are cars with only five figures in the licence plate - these are drivers who obtained their driving licence with a pack of milk many decades ago (or at least they didn't have to take a driving test) ..... and the cars usually show much evidence of this.

Then we hit France. What redeems French drivers is that any driver probably looks good once you've escaped the Belgian roads unscathed. However, the French do something that none of their neighbours do - they keep their indicator on in the fast lane to let you know that they need to get past and they are not just using the fast lane to overtake - they are using the outer lane as their very own personal road to get to their destination as quickly as possible. Therefore, you really need to move over because they have priority. And there is no point just putting your ticker on - you're a foreigner and you still don't have 'fast lane priority'.

And then you drive onto the Eurotunnel train and marvel at how you've made it so far. It's time to sit and relax for the short trip under the Channel to Folkestone before your journey takes you on to the British motorways.

And then you notice the middle of the road attitude of English drivers. They sit in the middle lane of the motorway for no apparent reason. To legally pass them from the 'slow' lane you have to cross over to the 'fast lane' and then cut back to the furthest left lane. And they remain oblivious to the fact that they are causing mayhem around them as drivers criss cross to pass them. Some pass on the left, others on the right, but to no avail. I eventually worked out that some English drivers believe you have to pick a lane when you join the motorway and stick to it - no matter what. Horns. Lights. Cutting them up. None of it works.

So there you have it - Van Mulligen's observations of some of Europe's main highways. You have been warned.

A Lotta Bottle - Recycling in the Netherlands

Photo: Martin Boose

Last September, expat American author Bill Bryson called on Britain to return to the bottle recycling of old to save resources and reduce littering. Until the end of the 1980s this was common practice in the UK and for every bottle of drink you bought you paid a penny or so extra and got it back when you returned the bottle. In fact, I can remember the 'pop' man coming round the streets with his lorry and we'd regularly get our bottles of drink from him in a plastic crate and the bottle deposit was a normal thing. Ach, those were the good old days of dandelion and burdock in a glass bottle delivered to your door.

And then plastic bottles and cans increased in popularity and the bottle deposit system died out in England. Instead there are kerb collections for recyclable materials such as cans, plastic and paper. Bill Bryson's comments however seem to have reopened the debate.

According to the Recycling Netwerk, 90% of beer bottles with a deposit on them are brought back by shoppers in the Netherlands. The system works here just fine, at least from a consumer point of view. One of the concerns about re-implementing such a system in the UK is that shoppers will have to pay a bit more for their drinks and not everyone will be able to get back to the shop they bought the bottle from - the Netherlands has an answer.... a universal system so you don't have to return to the exact shop you bought the bottle from. You can even turn in bottles bought in other countries in some cases - that beer you buy in the Belgian supermarket for example is often accepted in Dutch bottle recycle machines. Small beer bottles have a statiegeld (deposit) value of 0.10 cents, large beer bottles 0.25 cents and a full crate earns you back your 3.95 euro.

There has been pressure on the system over the past few years - for the same reason the system in the UK stopped - because of the increasing market share of cans and small bottles which are not subject to the statiegeld scheme. However, this may change to meet plastic recycling targets set for the Dutch government by including small plastic bottles in the scheme. Maybe that will also help the littering problems around schools.....

What has surprised me about recycling in the Netherlands is that cans are not recycled and in my area the recycling of general plastic packaging has only very recently been introduced. Both materials have been standard in the UK for many years now. Different everywhere you go it seems.

What do you think about the bottle deposit system? Is it in force where you live? Does it help the litter problem?

The Ins and Outs of Expat Careers

Photo: Vera Berard

Next Monday a new blog series begins on "A Letter from the Netherlands" about pursuing a career when you live abroad.

Particularly for accompanying partners, and those who move overseas to live with a local, this subject is a thorny one. For some, moving overseas is the perfect opportunity to make a career change and take a risk doing that one thing they always wanted to do. For some an expat life opens up doors. Others find doors slammed hard in their face.

The reasons for being unable to pursue your current career abroad are varied: lack of work permit; qualifications not being recognised; no jobs available in the local arena; cultural differences; legal restrictions; retraining needed; safety reasons; language barriers..... and so it goes on.

But it's certainly not all doom and gloom as our interviewees will reveal. A move overseas is a tremendous career opportunity for those who can think outside the box and put their creative being to work.

Over the coming weeks I will be speaking to a range of expats in different countries about their careers and how a move overseas effected their working lives. They'll share their experiences and give tips and advice and share links and resources that have helped them along their expat career journey.

If you have an expat career story you would like to share, please send a mail to "amanda at thewritingwell dot eu" and I'll let you know how.

On the subject of expat careers, the March edition of the Expats@Home newsletter goes out tomorrow with guest expert Tara Agacayak telling us about creative careers. You can found out more and sign up at http://www.thewritingwell.eu/Newsletter.html.

The Smoking Ban in the Netherlands

Photo: mi-sio

My very first blog post, back in June 2008, was about the new smoking ban that was being introduced the following day in the Netherlands. Fast forward to today.

The smoking ban has proved to be rather a thorn in the side of the Dutch government.  There has been much discussion about the fact that those bars clearly defying the ban over the last few years faced no consequences. Small cafe owners threatened to sue the government for lost earnings from the smoking ban.

Balkenende's government held fast. But then the latest coalition government came in and rescinded part of the law so that owners of those bars up to 70m2 with no employees are free to allow smoking in their premises. Fines for violating the smoking laws in these establishments were also cancelled. Clean Air Nederland collected 35,000 signatures against lifting the smoking ban in some cafes.

For those places where the smoking ban is still alive and kicking, there will be higher fines, stricter checks and enforcement of the law.

In a nutshell, it's a heated discussion in this country - even though the law came into being nearly three years ago. The Netherlands is the first country in Europe to actually reverse a smoking ban. The Dutch HEALTH minister put the reversal down to "consumer choice".

One of the striking differences in the Netherlands is that the ban was not introduced to protect the public from passive smoking but as an extension of the law to protect employees in the workplace, hence bar owners with no staff could challenge the introduction of the law.

Interestingly, restaurants seems to have taken the ban in its stride.

It has all been a bit of a mess and for some reason the Netherlands has faced a difficulty getting a smoking ban implemented that seems to have passed other countries by.

The EU is looking for wider and stricter measures from the member states to reduce the effects of involuntary inhalation of second hand smoke - particularly regarding children and adolescents. At present in the Netherlands around a third of schools ban smoking on their schoolpleinen. Health Minister Schippers wants this to become a total ban and will come with a proposal this spring. I'm assuming that schools won't be as difficult as bar owners to convince that smoking on the school playground should be stopped......

It will certainly be interesting to see how the Netherlands handles any further ban in public areas.

What are your thoughts on how the smoking ban has been handled in the Netherlands? 

A Little Help in the Delivery Room for Expats: Doulas

Having a baby in a foreign country can be quite daunting and if your mum and your best friend live back in your country of origin then having your nearest and dearest around you at such an emotional time can be very hard to plan. However, hiring a doula can help - for many many reasons. A doula is someone who provides support (non-medical) during pregnancy, labour and the birth. For the birth of my second baby, I had a doula on hand and I would recommend it to anyone!!

If you want to know more, read an article I wrote for I Am Expat about my experience with a doula.

First Day at School Traditions

My four year old has just started to make his own way in the world - well, he's just started at primary school in any case.

It's not only his initiation into the Dutch education system, but mine too. The first difference between the Dutch and the British education systems is the fact that he is already starting. In the UK, he would still be in pre-school until the school year he turned five. Children in the Netherlands can start at primary school when they are four if they (or rather their parents) wish but it is not compulsory until five.

However, as my son has been in a peuterspeelzaal (preschool or nursery) since October 2009, this is a natural step for him to move with his friends to a new school.

Photo: Tim & Annette

What was strange to me as I waved my son off in his new classroom was the absence of school uniforms. In Britain it is common to wear a school uniform. Dutch children wear their own choice of clothes. So there's no photo of my son on his first day at school in his crisp, clean uniform (which looks like it's been dragged daily through a hedge by the end of the first term). Instead there is a photo of him wearing the clothes he wears every day and a rucksack on his back. Not quite the same picture for this British mum.

An American friend told me that she missed putting her daughter on the big, yellow school bus when she started school. This picture is as traditional and memorable in the US as putting a school uniform on for the first time in the UK. Both pictures very much linked to the first day at school.

Of course, it is not about whether school uniforms are right (there are lots of positives to not having a school uniform: costs and stressing to get it all washed on time spring to mind) or whether children should be bussed to school (in fact in the Netherlands, most parents can walk or cycle their kids to school so buses are redundant) - it's about the feeling of missing out on a classic, traditional memory which we associate with that first day in school.

What first day of school traditions or memories are associated with your home country?

Ten Things You Don't Know about The Netherlands and the Dutch Until You Move Here (Part 5)

(c) Amanda van Mulligen

The typical Dutch stereotype consists of cheese eating, clog wearing tall people talking a dialect of German with a backdrop of windmills sailing round on the flatlands. However, there is much more to this small country and the people who live in it than the rest of the world thinks. Here's the fifth and last part of a series on things you don't necessarily know about the Dutch and their country until you move here.

9. Politics is Fragmented, To Say the Least
Before I moved to the Netherlands, I had little experience or direct knowledge of how it is to live in a country under a coalition government. Since I moved to the Netherlands I have known little else. Until the last general election in 2010 in the UK, there has been no coalition in my lifetime, or my parents' life time come to that. Recent Dutch politics has been nothing but a series of coalitions, and unstable ones at that. To say recent Dutch governments have been fragile is an understatement - yet somehow that isn't reflected in daily life.

The newest Dutch government took a few months to form and was controversial to say the least. However, looking on the bright side - it could be worse... we could be living in Belgium where they have been living with no government for seven months.

The Dutch take to the Ice (c) A van Mulligen

10. The Dutch are Ice Crazy
Maybe I led a sheltered life in England but I had never stood on a frozen lake or seen people skating on natural ice until I came to the Netherlands. If we have a cold spell here, the shops are amok with Dutch folk trying to buy new skates. As soon as there is ice covering any waterway the Dutch make a mad dash for their skates and take to the ice like ducks to water. And they have a blast. I have never seen anything like it - the Elfstedentocht is a great example of the enthusiasm and excitement for skating in this little land.

Of course there is a dangerous side - lives are lost because of thin ice. At best, falling through the ice is certainly no fun and not something you forget in a hurry. My husband can attest to that!

Ten Things You Don't Know about The Netherlands and the Dutch Until You Move Here (Part 4)

Custom assistance in training online. Academic help always available. Contact at any time.

The typical Dutch stereotype consists of cheese eating, clog wearing tall people talking a dialect of German with a backdrop of windmills sailing round on the flatlands. However, there is much more to this small country and the people who live in it than the rest of the world thinks. Here's the fourth part of a series on things you don't necessarily know about the Dutch and their country until you move here.

7. The Education System is Complicated
In the UK, you go to school at the age of 5, when it becomes compulsory and you generally plod along through the education system until you are eighteen (it used to be sixteen when I was a lass). You choose a few specialist subjects as you go along and you do a few exams. Then you either go get a job or go into further education.

Photo: Cienpies Design

In the Netherlands, it already starts off a bit strange. If you want, you may send your four year old to school. But you don't have to. When your child turns five, they absolutely, positively must go to school. So, as a parent, you're already faced with a question at the age of four.

But wait, it gets complicated I promise. Before junior has even left primary school, he or she is tested (Cito toets) and, based on the results and a talk between parents and teacher, is then streamed into different levels of education. Yes, at the age of eleven already. It is selective and ability based - much different to most European systems.

And then the Dutch education system throws acronyms at parents and doesn't stop until the kids go out and work (and then there are a whole set of new ones):

• VMBO (Voorbereidend Middelbaar Beroepsonderwijs)
• HAVO (Hoger Algemeen Voortgezet Onderwijs)
• VWO (Voorbereidend wetenschappelijk onderwijs)

I have been practicing for years to remember what VMBO, HAVO and VWO stand for (and actually mean) but with no success. Luckily I have another seven years to get to grips with it.

8. Dutch Customer Service Hasn't Been Invented 
I've said it before and I'll say it again.... many companies here may as well just shut down their customer service departments as they antagonise more than they help. Oh, I'm sure there are exceptions but in ten years not one company comes straight to mind for their outstanding contribution to Dutch customer service.

Photo: Len-k-a

The Undutchables book explains this as a historical, culture issue - everyone working in customer service roles don't see themselves as a representative of the company they work for (hence the common sentence uttered from CSRs "It's not my fault - it's the company") but as an individual equal to the customer. Everything is taken quite personally. Or they just don't care - whether or not you get a solution or are happy as you leave the store, the person serving you gets paid at the end of the week or month.

And Dutch people tend to accept customer service for what it is - and that's it.

I'll give you an example: I have a mobile phone. It's a pre-paid account with Telfort which I've had for close to ten years here. Recently money started evaporating from my phone. It literally disappeared over night continuously over the space of a month. So obviously I contacted Telfort. The end result was that Telfort could not help me. Or should that be, Telfort would not help me. They indicated they could not see where that money has gone (50 euro in total) and that the solution was to change my number... yes, the number I have had for nearly ten years and use for The Writing Well. Needless to say I am following up (through OPTA) and changing provider, taking my number with me.

I have plenty more examples but I won't bore you with them - if you live here, you have your own stories......  Who knew it was so bad?

Ten Things You Don't Know about The Netherlands and the Dutch Until You Move Here (Part 3)

The typical Dutch stereotype consists of cheese eating, clog wearing tall people talking a dialect of German with a backdrop of windmills sailing round on the flatlands. However, there is much more to this small country and the people who live in it than the rest of the world thinks. Here's the third part of a series on things you don't necessarily know about the Dutch and their country until you move here.

5. There's More to the Netherlands than Amsterdam
Sure, the capital city is quaint, interesting, unusual and a honey pot for tourists, but there are so many more places to visit when you hop over to the Netherlands. In fact, there's so much more I'm not even going to try to do a round up here. Suffice to say if you want to see the real Netherlands, venture further afield than Amsterdam. Visit www.holland.com for lots more information and ideas.

6. UFOs are Everywhere
That's 'unidentified fried objects' if you're wondering. To be honest, before I moved here I couldn't have offered any suggestions at all about what Dutch people eat (apart from cheese). Now I live here, it's an easy question to answer - anything weirdly shaped and fried! In Holland, most of these UFOs are known as snacks:

Kipcorn (chicken like sausage covered in breadcrumbs and fried)
Frikandel (indescribable contents shaped like a long sausage and fried)
Bitterballen (often seen on the menu in bars - small balls of fried things)
Picanto (thick sausage snack which is... you guessed it.. fried)
Patat (otherwise known as fries or chips and in any case certainly fried)

Traditional food at New Year, oliebollen which are in essence dough balls, are also fried.

In short, they've all seen the inside of a deep fat fryer. When you're in the Netherlands, go native and give snacks a try. Just don't ask too much about what is in them.

Ten Things You Don't Know about The Netherlands and the Dutch Until You Move Here (Part 2)

Photo: (c) Amanda van Mulligen

The typical Dutch stereotype consists of cheese eating, clog wearing tall people talking a dialect of German with a backdrop of windmills sailing round on the flatlands. However, there is much more to this small country and the people who live in it than the rest of the world thinks. Here's the second part of a series on things you don't necessarily know about the Dutch and their country until you move here.

3. The Dutch Don't Mince Their Words
The idea of a bumbling Brit trying to politely make his point heard is an alien concept to the Dutch who say what they mean and think nothing of it. It is not rudeness, it's simply honesty. A good example given by many expats is the Dutch reluctance to wrap up the message of "That dress doesn't suit you" or "That haircut is a disaster" whereas an American or Brit would tackle it a little more tactfully - if they'd do anything more than nod appreciatively and then bitch about it when they get home. At least you get to hear the truth.....

4. The Dutch Language is Actually Distinctive
I remember being on holiday in Turkey as a teenager, standing in line for one attraction or another in front of a group of foreign speaking tourists. It sounded, simply put, like a strange German dialect. Now I live here, I realise it really is a very different language to that of our neighbours in the east. I could certainly pick it out of a line up now.

Dutch is also a Germanic language (West Germanic to be precise) and whilst it has similarities to German, it also has word origins in common with English. Many Dutch have no issues speaking the German language but the same is not true the other way around.

Dutch is much less harsh when spoken, and I think a little more poetic than German. And besides, if I repeated my thoughts from my teenage years I may find myself homeless.......

Ten Things You Don't Know about The Netherlands and the Dutch Until You Move Here (Part 1)

Photo: Suresh

The typical Dutch stereotype consists of cheese eating, clog wearing tall people talking a dialect of German with a backdrop of windmills sailing round on the flatlands. However, there is much more to this small country and the people who live in it than the rest of the world thinks. Here's the first part of a series on things you don't necessarily know about the Dutch and their country until you move here.


1. Coffee is an Obsession
There is a fair bit of cheese here and the Dutch do miss their Edam and Gouda cheese when they leave the shores of the Netherlands but what comes as more of a surprise when you come to live here is the national obsession with coffee. The Dutch drink a lot of coffee. I mean an awful lot of coffee. How's this for coffee drinking? After the Scandinavian countries, the Dutch are the world's biggest consumers of coffee. The average consumption is about 150 litres of the stuff per year - three cups a day.

Photo: John Nyberg

It's drunk for every occasion and is usually accompanied by a sweet treat if you are visiting.

2. Part-Timers Rule
Despite the government trying every way they can think off (aside from compulsory work laws) to incentivise women to work full-time, it has failed miserably. The Dutch have the most part-time workers in the whole of the EU. To quote the European Commissions statistics group (Eurostat),

"All regions in the Netherlands record a remarkably low average (ed: of working hours) compared with other regions. The highest value in the Netherlands was found in Flevoland with an average of 31.6 hours per week, which is still 2.4 hours less than in Martinique (France), the region with the lowest value of all regions in the EU, not counting the Netherlands. This supports the conclusion that the Netherlands is a special case regarding the average time spent at work."

And the best thing is that Dutch women are extremely happy with their working lives and the home-work balance. They simply have better things to do. Read the article on Slate for more explanation.